Conflict handling styles – The pros and cons

Last weeks posts focussed on the causes of conflict, and introduced the Thomas Kilman (TKI) Conflict Management Model. The TKI approach encourages us to consider how we deal with/respond to conflict. Yet before we can do that, we first have to understand our...

Making Assumptions and Paradigm Shifts

Yesterday I talked about some of the causes of conflict. Making assumptions and getting it wrong can certainly get us into some very hot water, and can be a key contributor to the creation of conflict. Now I am not for one moment suggesting that  making assumptions is...

Causes of conflict, what triggers you?

Before attempting to resolve conflict it’s really helpful to give some thought as to what’s causing it. Understanding what triggers us makes conflict resolution so much easier to deal with, and also helps us to defuse conflict in the first place. There are...